Resident Resources & FAQs

Answers to the questions we hear most, organized by topic.

Applying & Moving In

  • How do I apply?

    Start with Before You Apply for the requirements and steps, then browse our available homes. Everyone on the lease applies, including any co-signers, and we review applications once your whole group has applied. We're happy to work with students and their parents as co-signers.

  • Am I allowed to get a pet?

    Pet policies vary by home. Please check the listing for the pet policy on the home you're interested in.

  • Is renters insurance required?

    Yes. All residents carry renters insurance with at least $300,000 in liability coverage. You can enroll through FoliGuard or use your own provider. A guide is in the Resource Library below.

Rent, Benefits & Maintenance

  • How do I pay rent, and where can I get portal help?

    Rent is due on the 1st and is paid online through your tenant portal by card or e-check. Autopay and split payments are available, and payment processing fees may apply. For help getting around the portal, visit appfolio.com/help.

  • What if my roommate/co-signer can't pay rent?

    All tenants on the lease are jointly responsible — if one  can't cover their portion, the remaining tenants are still responsible for ensuring rent is paid in full.

  • How do I request maintenance?

    Residents submit requests online through Property Meld, where you can upload photos and video, chat about your request, and track its status. Urgent issues can be reported by phone, and the on-call number is in your move-in guide. A how-to guide is in the Resource Library below.

Living Here & Renewing

  • Can I decorate or personalize my home?

    In select homes, you're welcome to hang pictures and decor on drywall walls. Painting isn't permitted, and repair charges may apply for holes at move-out, so please check with us if you're unsure.

  • Can I add or change a roommate?

    Yes. Roommate changes are handled through a roommate addendum, and any new roommate goes through our standard screening first. Just send us their information and we'll take it from there.

  • When will I receive a renewal offer?

    Renewal offers typically go out at least 90 days before your lease end date, so you have plenty of time to plan. For leases ending in May-August, offers are usually sent in the fall.

  • Can I transfer to another Simplified property?

    Absolutely! Let us know as soon as you're interested. Pending a walkthrough of your current home, we'll help you make the move, though you may be asked to reapply for updated screening.